Purchase

Ordering

Just look through our product pages, find the item you would like, and then move on to our 'Order' section and follows the steps. Use the form to specify your order. Once complete you can either hit the green 'ORDER AND PAY' button and be taken through to Sagepay for card payments. If you want to pay in some other fashion, or organise your 0% Finance, hit the grey 'PLACE PROVISIONAL ORDER' button to reserve your order and let us know we need to contact you for payment.

Payment

Via Sagepay we accept Visa Credit and Debit cards and Mastercard as well as Amercian Express. Your card will be charged immediately you complete the Sagepay form. Please note that we dispatch only once a week on a Thursday so it could be a few days from your payment being taken and the frame arriving. Don't worry; if you receive your payment confirmation from Sagepay then all is in order and your frame will be sent.

We also accept Paypal, Cheques, Bank Tranfer and Cash. Paypal, Cheque and Bank Transfer orders will be shipped the Thursday following the funds clearing into our account.

The Cotic Paypal account is sales@cotic.co.uk

Cheques should be made payable to Cotic Limited and sent to:

Cotic, 10 Everard Avenue, Sheffield, S17 4LZ

Please use your order reference on your confirmation email in the payment details.

If you have any queries on these payment methods, call or email for details on how to pay with these methods. 07970 853531 or sales@cotic.co.uk

Your card details are never recorded or kept by us and only Sagepay or Paypal handles them for your and our security.

When you receive confirmation of your order, this indicates that we have received your order. It does not indicate that a contract exists between us. No contract exists between us until the point at which we have taken payment. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price or specification, we will always contact you first to ensure that the price is acceptable.

Carriage

Carriage is included for all UK Mainland orders unless otherwise stated. We use TNT 24hr service which means you should receive your frame or bike on a Friday.

For International orders, carriage is usually quoted at a fixed cost we have a contract for in certain countries. If you country appears in the drop down menu list on the order form, this cost is automatically added to the total price of your order when you select your country. If your country isn't on the list, select 'other' and make a pre-order. We will get a quote and add that to your total price on a case-by-case basis with us getting the best price from our providers on the day. We will then contact you to confirm you agree the price before sending you a payment request. We will not go ahead with payment for an order until the total price included shipping has been agreed with you.

If you have a preferred carrier for an international order please let us know, but usually we use UPS.

We dispatch every Thursday. Deliveries are Friday (UK) or early the following week (International).

Please check all goods received carefully upon delivery. If either the goods or packaging appear damaged please sign for them as “Goods Received Damaged” and contact us as soon as possible with a note of your order number.

Retention Of Title

Title to your Cotic Order shall remain vested in Cotic Limited and shall not pass to you [the Buyer] until the purchase price for your Cotic Order has been paid in full and received by Cotic Limited.

Out Of Stock

If your item is not in stock, you may add your name to the waiting list for the product in question. We will contact you when we have a firm delivery date for new stock to confirm you still would like to go ahead with the order. We will not take deposits or payments if we do not have stock.

UK VAT at 20% is applicable on all UK and EU orders to private individuals and is included in the quoted retail prices. VAT is not charged on orders outside the EU, but you will be liable for import duties, sales tax and some handling fees upon delivery of your order.

Warranty

For orders placed on or after 1st September 2019 Cotic frames have a warranty which entitles the original owner to a free replacement within 5 years of purchase should there be any problem with the materials or workmanship on the frame. This does not cover abuse, and use of the bicycles outside it's stated parameters (see your user manual). Should any modifications be made to the frame during the warranty period, which includes removal of the original paint coat for refurbishment, the warranty is void. We also operate a subsidised crash replacement policy on a case by case basis.

Shipping of a returned frame will be compensated up to a maximum of £10 should the frame be accepted as a warranty claim.

Your statutory rights are not affected.

Minimum seatpost insertion is 100mm into the frame regardless of what it says is the minimum insertion on your seatpost.

Shocks and bicycle components are not covered by this warranty; standard manufacturer warranties apply to shocks.

Cookies

We place our own "first-party" cookies on your device to remember your options and personalise your experience on our website. If you continue to use this website as normal, we will assume that you have granted us permission to use our own cookies to enable core website functionality, such as placing orders. If you choose to block cookies from a cotic.co.uk domain, for example by using your computer browser settings/preferences or a plugin, you may find that our website does not always function as expected.

All sound fair enough? Right, carry on as you were...

Tracking

With your consent, we allow third parties to place "third-party" cookies on your device to track how you use our site, and how you navigate to and from it. This relates to, but not limited to, Google, Facebook and other social media and web tools related to those big players. If you opt out using our popup, or normally block tracking, then you should find that our site still works just fine for you (except perhaps the odd video or other content delivered by these third parties), it'll just mean the data we use to try and improve the site, and our off-site activity, will be less accurate for our use. If you allow data to be captured by these third parties, we will use it to help understand how people use our website, so that we can find ways of improving that experience in future, and may also use it for targeted marketing.

Returns

If you are at all unhappy with your Cotic product, please contact us immediately on info@cotic.co.uk or call 07970 853531. You have the right to return the product in unused condition up to 14 days post-purchase. You are liable for the shipping costs of returning the item. Once we have received the item and inspected it to ensure it is in as new condition, we will provide a full refund. Should the returned item not be in as new saleable condition, we will contact you immediately to discuss a settlement.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at www.hmso.gov.uk/si/si2000/20002334.htm



COTIC LIMITED PRIVACY POLICY

INTRODUCTION

We value your privacy. It's extremely important to us. This policy covers Cotic Limited's use of personal information that Cotic Limited collects when you use the www.cotic.co.uk website and as part of any transaction with us, including, but not limited to, registering for an account, placing an order, submitting a warranty claim, or responding to marketing or promotional activity. This policy also gives you information about cookies and our use of cookies.

We control the ways your personal data are collected and the purposes for which your personal data are used by Cotic Limited and are the “data controller” for the purposes of the UK Data Protection Act 1998 and EU General Data Protection Regulation (GDPR).

In order to receive or use services on our website you are required to give us some personal information about yourself.

By entering your details in the fields requested, you enable Cotic Limited and its service providers to provide you with the services you select. Whenever you provide such personal information, we will treat that information in accordance with this policy. When using your personal information Cotic Limited will act in accordance with current legislation and aim to meet current Internet best practice.

 

PURPOSE AND LAWFUL BASIS FOR PROCESSING YOUR DATA

 

We have two purposes for processing your personal data: