Handbuilt in the UK. Ridden Everywhere

Cotic is an independent British bicycle company, founded in 2003, based on the edge of the Peak District, UK.

Over 20 years ago Cy started Cotic to build his dream steel bike. He wanted a modern innovative mountain bike that combined the latest designs with the beauty of traditional hand made steel. That's what makes a Cotic, and we're still building our dream bikes for us and for every single one of our customers. Designed, tested and assembled in the UK’s Peak District our bikes are ridden all over the world.

Our award-winning and innovative handbuilt frames have been refined over two decades and use only the highest quality and carefully selected steel tube sets.

Cotic prides itself on not only beautiful craftsmanship, but also an unparalleled customer experience that results in a bike that’s tailor made for where and how you ride.

Whether you are 5 miles or 5000 miles away, if you own a Cotic, we're here for you.

Handbuilt in the UK. Ridden Everywhere.

Cotic make modern, innovative, hand made steel mountain and gravel bikes with amazing handling and beautiful finish. We build our dream bikes, because they're probably your dream bike too.

All Cotic bikes are built by us in the UK, at our HQ. Cotic frames are manufactured in the UK, Czech Republic and Taiwan.

Complete bikes are assembled in the UK, each bike to built to order for each customer. It's what we call Your Bike Built For You and it means you can have all sorts of options, and everything from a bare frame to a complete bike and all possibilities in between, to make sure your Cotic is your dream bike.

Yes, Cotic only makes bikes from steel because steel is tough, durable and gives our bikes beautifully clean lines. Some elements of our frames are aluminium where appropriate. In the past we have made titanium frames, but we don't anymore due to the environmental impact of producing titanium. For the same reason we will never use carbon fibre.

Using steel gives Cotic hardtail and full suspension frames a gorgeous, tactile, and traction enhancing flex along the length of the bike, allowing them to breathe with the trail instead of fighting it.

Cotic sell bikes and frames direct to customers worldwide. We ship from our UK HQ to you, and do not supply any distributors or bike shops. Get in touch! We can't wait to talk to your about building your perfect bike.

When you buy a Cotic, you become part of the family. We are all riders, and we just want you to have the best time on your bike. Cotic prides itself on honest, warm, approachable customer service. We are always on the end of the phone or email to solve any issue, answer any question or advise with setup. We want is for you to have the best riding experience possible.

You can source any spares required from the Cotic website, and we run exclusive owners only events and rides. Buying a Cotic is more than just getting a new bike.

Check out our loyal customers across the globe...

Cotic is owned by founder Cy Turner, who started the company in 2003.

We are a truly independent bike company, not some 'little guy' front to a big distributor or corporation.

The name Cotic comes from a nickname for our founder, Cy Turner, from his university days. Cy-Cotic - 'psychotic'. It is pronounced 'Cot-ick', not 'Coat-ick'.

Cotic is based in Chesterfield in Derbyshire, in the UK. We have one foot in the steel city of Sheffield and one foot in the gritstone cycling paradise that is the Peak District.

Our bikes are ridden all over the world.

Cotic make bikes for all sorts of riding, from commuting to enduro racing. Explore our range on the website and don’t hesitate to get in touch with us via phone or email, we all ride all our models and we can't wait to help your spec up your dream build.

Because we love where we live and work, we also support it. We work with local advocacy group Ride Sheffield to help improve access and conservation of the countryside and trails for mountain bikers. We also pledge a minimum of 0.5% of our turnover each year to trail advocacy groups such as the Tweed Valley Trail Association and Bolehills BMX Track.

Our values are rooted in respect for our employees and customers. We champion diversity and inclusivity and are committed to equal opportunity for all, embracing new and different perspectives.

We recycle as much as we can from our UK operation, and our packaging is sustainably sourced, fully recyclable cardboard. We are working to eliminate single use plastics, but we have a long way to go on that. We support and fund the work of Trash Free Trails. Using steel as much as possible is the lowest impact way we know of to make a bicycle frame.

Every day we try to be better.

[ click on a mugshot to find out more about the staff member ]

Cotic was founded, and is still owned, by Cy Turner. Cy is a degree qualified Chartered Mechanical Engineer with 20 years experience across the railway industry as well as in bicycle design. He's ridden bikes since a little after he could walk, and has ridden, raced and crashed more times and places than he cares to remember. In 2001, it was his desire for a modern steel trail hardtail which no one else made that led him to design the Soul. This went into production in 2003 and thus began the Cotic adventure! You can see more about what's happened since, in our first 15 years in business, here.

Paul Dexter runs customer service, admin, accounts and orders, along with being a brilliant test and development rider. Paul has over 20 years experience in bicycle retail, and is also a qualified mountain bike guide and skills coach. He's most likely to be the guy on the end of the email or phone when you contact us. He'll look after you.

Web and graphic design is by Kelvin Owers of Spittingcat. Kelvin is an integral part of the product development team as well as being responsible for all of Cotic's look and feel. If you notice anything missing, or misbehaving, on the website, feel free to let him know be email, or contact any of us here at Cotic, and we'll pass it on.

Sam, Sam, the Demo Man. Sam Capper is the man in the Rocket Bus. He's got a background at a brewery, so as well as being an awesome rider, he knows a thing or two about beer as well. If you want to ride a Cotic, get in touch via any of the options on the Demo Page and Sam will sort getting you a demo ride.

Will is the brother of Rocketman and no less fast. After many years working as a mechanic in the bike trade, he's joined us in the warehouse for building up the fleet of new models we have available. If you want to know a secret trail, a short cut or new ride, Will is your man as he spends more time in the Peaks than the lot of us combined.

Hannah is a key member of the team. She works in demo helping get the demo days and fleet organised. She also works in dispatch, ensuring the bikes are well packaged and couriers are booked to get your bike sent out to you.

Darren is another swiss army knife of a staff member. Whether it's demos, photoshoots, helping out on the spanners in our workshop, or designing a cable routing guide you can actually follow... he's always busy.

[ click on a mugshot to find out more about the ambassador]

Chay AKA Straight-line is our longest serving ambassador. Joining the ranks way back in 2013 to race Enduro on the new Rocket. Since then he’s been instrumental in the development of all the top-end enduro frames and offering constant real-world feedback, whilst being the most approachable, fastest & hardest grafting individual we could hope for. He’s stuck with us through thick & thin and is a cornerstone of steel-bike-love in the Peak District.
@chaymoose

Kel joined us in 2017 just before a life-changing trip to Switzerland where she got to put the Rocket through its paces in the big mountains. She’s been a huge help in getting the Women of Steel rides rolling and is perfect example of how far positivity & kindness can take you.
@kellyjaynecollinge

Dave Camus, the Lord of Bolehills BMX Track and the King of stoke! DC joined us for the launch of the first long shot BFe, using our piste map to navigate all the shred-spots in the city of Sheffield. He’s sent Crabapple hits, survived Whistler Bikepark and battered countless laps of Scottish hills all aboard his hardtail BFe. He finally moved onto a Rocket for 2020 and will be stepping up again to a RocketMAX in 2022. Ask him about the DJ project too sometime...
@davecamus

Abby is a gravel adventure queen who took up long distance cycling relatively recently to help recover from an illness. Since then (and since upgrading from her dad’s old Zaskar) she’s completed the Dales Divide, the Steel City Downhill (on a RocketMAX mind!) and an epic ride from Cape Town to Kenya on her Cascade. She’s a beacon of joy in a World that worries too much about not having the right kit or the right plan. Abby gets it all done with a smile.
@abby_popplestone

An aspiring BMX racer, Esme is the youngest ambassador at Cotic. She borrowed her dads BFe after outgrowing her old mtb and we've since sorted her out with a brand new one of her own. Her first trip to Sheffield ticked off Bolehills, Hillsborough and the infamous SCDH with the Women of Steel gang in tow. The future is bright.
@cranky_es

Tom's been a friend to us at Cotic for a long, long time. We're so proud to have him as our newest ambassador. He's a rider, runner, adventurer, writer and photographer. He will be bringing us views from the mountains and inspiration for our own rides and trips.
@24tom

INTRODUCTION

We value your privacy. It's extremely important to us. This policy covers Cotic Limited's use of personal information that Cotic Limited collects when you use the www.cotic.co.uk website and as part of any transaction with us, including, but not limited to, registering for an account, placing an order, submitting a warranty claim, or responding to marketing or promotional activity. This policy also gives you information about cookies and our use of cookies.

We control the ways your personal data are collected and the purposes for which your personal data are used by Cotic Limited and are the “data controller” for the purposes of the UK Data Protection Act 1998 and EU General Data Protection Regulation (GDPR).

In order to receive or use services on our website you are required to give us some personal information about yourself.

By entering your details in the fields requested, you enable Cotic Limited and its service providers to provide you with the services you select. Whenever you provide such personal information, we will treat that information in accordance with this policy. When using your personal information Cotic Limited will act in accordance with current legislation and aim to meet current Internet best practice.

PURPOSE AND LAWFUL BASIS FOR PROCESSING YOUR DATA

We have two purposes for processing your personal data:

• To sell our products to you, including back in stock notifications and account enquiries, and carry out any logistics for the delivery or return of goods whether this be for sales, service or warranty purposes. This purpose allows Cotic Limited to lawfully process your data for contractual and legitimate interests and our legal obligations to tax and revenue authorities.
• To inform, inspire and engage with you about our products, services and exclusive offers. This purpose allows Cotic Limited to seek your consent to process your data for communication, education and marketing purposes. We never use order data for this purpose. We have a mailing list which we occasionally send information out to keep you informed of what's going on with Cotic. We cannot and do not add email addresses to this list. You have to sign up for yourself on our contact page. You can unsubscribe using the links at the bottom of every marketing email.

The purpose and lawful basis for processing your data may change from time to time, where this policy will be updated.

 

HOW WE USE YOUR PERSONAL DATA

-To manage your orders and provide our services to you

When you purchase from us, or seek advice, we use your information to perform our services in relation to your purchase or enquiry, for example to provide you with product information, tailor specific advice to your needs or manage warranty or service requirements.

-To communicate with you and manage our relationship with you

Occasionally we may need to contact you by email and/or telephone for administrative or operational reasons, for example in order to send you confirmation of your purchases and your payments, to notify you when back-ordered products are available or to notify you of any disruptions or problems such as delivery delays.

Please be aware that these communications are not made for marketing purposes and as such, you will continue to receive them even if you opt-out from receiving marketing communications.

We will also use your personal data if we contact you after you have sent us a request, filled in a web-form through our website or contacted us on social media.

Your opinion is very important to us, so we may send you an email or other means of messaging to seek your feedback.

We will use the communications you exchange with us and the feedback you may provide in order to manage our relationship with you as our customer and to improve our services and experiences for customers.

-To personalise and improve your customer experience

We may use your personal data in order to tailor our services to your needs and preferences and to provide you with a personalised customer experience.

We may also collect information on how you use our website, which pages of our website you visit most, what products you search for and what products you buy, in order to understand what you like. We may use this information to tailor the content and offers that you see on our website and, if you have agreed to receiving marketing communications, to send you relevant messages that we think you like.

If you are in the process of making a purchase and you leave our website before your order has been placed, we may contact you in order to help you easily complete your purchase.

-To inform you about our news and exclusive offers that you may like

If you have signed up to our mailing list, we will send you marketing communications. If you have signed up to receive marketing communications, we will provide you with news from us such as new products that you may be interested in, reviews, exclusive early offers on new products or services.

-To contact you to follow up after demo ride

If you make use of our demo service, we require you to submit personal data in order that we can safely manage the rides and contact you if schedules change, or so we can contact someone to help you should you injure yourself in the course of a demo ride. We do not charge for demo rides, but the transaction requires you to submit your email and personal data to allow us to contact you at least once for marketing and feedback reasons after the ride. There are always unsubscribe options to these emails, but it is a condition of riding a demo bike that you supply us with this personal data.

Please note that we do not share your contact details and other personal data with other companies for marketing purposes.

If you do not want to receive marketing communications from us, simply reply to the communication asking to be removed from the list. You can also choose to opt out from receiving marketing communications at any time, by clicking on the relevant unsubscribe link at the bottom of any marketing related email you may receive from us.

-To improve our services, fulfil our administrative purposes and protect our business interests.

The business purposes for which we will use your information include accounting, billing and audit, credit or other payment card verification, fraud screening, security and legal purposes, statistical and marketing analysis, systems testing, maintenance and development.

-To comply with our legal obligations

We share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

• Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies
• Professional service providers, such as website hosts and eCommerce website providers who help us run our business
• Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud
• Companies approved by you, such as social media sites (if you choose to link your accounts to us)

Wherever we use data processors such as the above, each processor is required to be GDPR compliant to safeguard your personal data.

YOUR RIGHTS AS A DATA SUBJECT

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

• Right of access – you have the right to request a copy of the information that we hold about you. As part of the new GDPR regulations, you have the right to request and understand more about the data we hold about you. For this request please email data@cotic.co.uk with your name, email and postcode along with an outline of your request. We’ll get back to you with an initial response in a week and hope to deal with your request within 30 days.
• Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
• Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records. However, if you have purchased from us we will not erase your records completely as we need to maintain your transactional data for our legal obligations to the local tax and revenue authorities.
• Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.
• Right of portability – you have the right to have the data we hold about you transferred to another organisation.
• Right to object – you have the right to object to certain types of processing such as direct marketing.
• Right to object to automated processing, including profiling

USERS 16 AND UNDER

If you are aged 16 or under, please get your parent/guardian's permission beforehand whenever you provide personal information to Cotic Limited's website. Users without this consent are not allowed to provide us with personal information.