Privacy policy

This policy was last updated on 6 November 2026.

Cotic Limited Privacy Policy

We value your privacy. It's extremely important to us. This policy covers Cotic Limited's use of personal information that Cotic Limited collects when you use the cotic.co.uk website and as part of any transaction with us, including, but not limited to, registering for an account, placing an order, submitting a warranty claim, or responding to marketing or promotional activity. This policy also gives you information about cookies and our use of cookies.

Cotic Limited controls the ways your personal data are collected and the purposes for which your personal data are used, and is the "data controller" for the purposes of the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and, for customers in the European Union, the EU General Data Protection Regulation (EU GDPR).

In order to receive or use services on our website you are required to give us some personal information about yourself. By entering your details in the fields requested, you enable Cotic Limited and its service providers to provide you with the services you select.

Purpose and lawful basis for processing your data

We have two purposes for processing your personal data: to sell our products to you, including back in stock notifications and account enquiries, and carry out any logistics for the delivery or return of goods whether this be for sales, service or warranty purposes; and to inform, inspire and engage with you about our products, services and exclusive offers. We never use order data for marketing. You have to sign up for our mailing list yourself, and can unsubscribe at any time.

How we use your personal data

We use your information to manage your orders and provide our services, to communicate with you about purchases, payments and delivery, to personalise and improve your customer experience, to inform you about news and offers you've opted into, to follow up after a demo ride, to improve our services and protect our business interests, and to comply with our legal obligations.

We share your data with companies that help fulfil your order (payment providers, finance providers such as V12 Retail Finance, warehouses, couriers), professional service providers who help us run our business, credit reference and fraud prevention agencies where necessary, and companies you've approved such as linked social media accounts. Every processor we use is required to comply with data protection law.

Your rights as a data subject

  • Right of access: request a copy of the information we hold about you (email data@cotic.co.uk).
  • Right of rectification: correct inaccurate or incomplete data.
  • Right to be forgotten: ask for your data to be erased, subject to our legal retention obligations.
  • Right to restriction of processing.
  • Right of portability.
  • Right to object: including to direct marketing and automated profiling.

If you are unhappy with how we have handled your personal data, please contact us first at data@cotic.co.uk. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).

Users 16 and under

If you are aged 16 or under, please get your parent or guardian's permission beforehand whenever you provide personal information to Cotic Limited's website.

Cookies

We place our own first-party cookies on your device to remember your options and personalise your experience on our website. These are needed for core website functionality, such as your basket and placing orders. If you choose to block cookies, you may find that our website does not always function as expected.

Tracking

With your consent, we allow third parties to place third-party cookies on your device to track how you use our site, including Google, Facebook and related web tools. You can give or withdraw this consent at any time using the cookie banner and privacy settings on our website. If you opt out or block tracking, our site should still work fine for you, it just means the data we use to improve the site and our off-site activity will be less accurate. If you allow this data to be captured, we use it to understand how people use our website and to improve that experience, and may also use it for targeted marketing.

Contact

Cotic Limited, 10 Everard Avenue, Sheffield, S17 4LZ, United Kingdom. Company number 03912420. Email: data@cotic.co.uk.