Shipping policy

This policy is part of our Terms of Service. It was last updated on 3 November 2026.

UK shipping

Orders of £100 or more are delivered free to the UK mainland. Orders under £100 are charged a flat £5. We send bikes and frames with FedEx on their overnight service, and small parts and spares with Royal Mail.

Complete bikes are built and checked before dispatch, and shipped with the front wheel, handlebars and pedals to fit. Please follow the set-up instructions, or have a qualified mechanic do it, before your first ride.

Europe

We deliver bikes and frames to EU countries, Switzerland and Norway.

  • Bikes: £150.
  • Frames: £40.
  • Upgrades ordered with a bike or frame are delivered at no extra charge.

The delivery charge is shown at checkout. Orders to Europe are sent delivered duty unpaid, so import VAT, customs duties and carrier handling fees in your country are payable by you on delivery. See "VAT, import duties and fees" below.

Small parts and spares

We cannot sell small parts and spares for delivery to the EU, because we are not registered for the EU's import VAT scheme (IOSS). EU customers can buy small parts through our eBay listings.

Rest of the world

We also deliver bikes and frames outside Europe, including to the USA, Canada, Japan, Australia, New Zealand, Singapore, Hong Kong and the UAE. Delivery charges, and whether duties and import taxes are included, are shown at checkout, or we will give you a quote before you pay. If you have a preferred carrier please let us know, but usually we use DHL for international orders.

VAT, import duties and fees

UK VAT at 20% is included in our prices for delivery within the UK. We do not charge UK VAT on orders delivered outside the UK.

Unless we tell you at checkout that duties and import taxes are included in your delivery charge, you are responsible for import VAT, customs duties, sales tax and carrier handling fees in your country, payable on delivery to the carrier or to customs. We cannot tell you in advance what they will be, so please check with your local customs office before you order. Depending on your country, customs duty may not apply if the bike or frame qualifies as originating in the UK under a trade agreement, but import VAT and handling fees usually still do.

If you refuse a delivery, or do not pay the charges due on it, we will refund your order less the delivery and return costs we incur, and any charges that arise.

Due dates and bikes built to order

Where a size shows a due date, for example "Due January 2027", that is our best estimate of when it will be ready to dispatch. It is not a guaranteed date. For a bike with a due date, we take your deposit or payment when you order, or your deposit if you are using finance. We will keep you updated and tell you if the date changes. We will contact you for the payment of the balance when the bike is in assembly at HQ and we have a firm delivery date.

If a size is shown as out of stock, email us at info@cotic.co.uk and we will tell you when we expect more.

Delivery times and tracking

Delivery dates we give are estimates. Outside the UK, transit typically takes 5 to 7 days to all destinations. We will send you tracking details when your order is dispatched.

On delivery

Please check all goods received carefully upon delivery. If either the goods or packaging appear damaged, please sign for them as "Goods Received Damaged" and contact us as soon as possible with a note of your order number. Risk in the goods passes to you when they are delivered.