INTRODUCTION

We value your privacy. It's extremely important to us. This policy covers Cotic Limited's use of personal information that Cotic Limited collects when you use the www.cotic.co.uk website and as part of any transaction with us, including, but not limited to, registering for an account, placing an order, submitting a warranty claim, or responding to marketing or promotional activity. This policy also gives you information about cookies and our use of cookies.

We control the ways your personal data are collected and the purposes for which your personal data are used by Cotic Limited and are the “data controller” for the purposes of the UK Data Protection Act 1998 and EU General Data Protection Regulation (GDPR).

In order to receive or use services on our website you are required to give us some personal information about yourself.

By entering your details in the fields requested, you enable Cotic Limited and its service providers to provide you with the services you select. Whenever you provide such personal information, we will treat that information in accordance with this policy. When using your personal information Cotic Limited will act in accordance with current legislation and aim to meet current Internet best practice.

PURPOSE AND LAWFUL BASIS FOR PROCESSING YOUR DATA

We have two purposes for processing your personal data:

• To sell our products to you, including back in stock notifications and account enquiries, and carry out any logistics for the delivery or return of goods whether this be for sales, service or warranty purposes. This purpose allows Cotic Limited to lawfully process your data for contractual and legitimate interests and our legal obligations to tax and revenue authorities.
• To inform, inspire and engage with you about our products, services and exclusive offers. This purpose allows Cotic Limited to seek your consent to process your data for communication, education and marketing purposes. We never use order data for this purpose. We have a mailing list which we occasionally send information out to keep you informed of what's going on with Cotic. We cannot and do not add email addresses to this list. You have to sign up for yourself on our contact page. You can unsubscribe using the links at the bottom of every marketing email.

The purpose and lawful basis for processing your data may change from time to time, where this policy will be updated.

 

HOW WE USE YOUR PERSONAL DATA

-To manage your orders and provide our services to you

When you purchase from us, or seek advice, we use your information to perform our services in relation to your purchase or enquiry, for example to provide you with product information, tailor specific advice to your needs or manage warranty or service requirements.

-To communicate with you and manage our relationship with you

Occasionally we may need to contact you by email and/or telephone for administrative or operational reasons, for example in order to send you confirmation of your purchases and your payments, to notify you when back-ordered products are available or to notify you of any disruptions or problems such as delivery delays.

Please be aware that these communications are not made for marketing purposes and as such, you will continue to receive them even if you opt-out from receiving marketing communications.

We will also use your personal data if we contact you after you have sent us a request, filled in a web-form through our website or contacted us on social media.

Your opinion is very important to us, so we may send you an email or other means of messaging to seek your feedback.

We will use the communications you exchange with us and the feedback you may provide in order to manage our relationship with you as our customer and to improve our services and experiences for customers.

-To personalise and improve your customer experience

We may use your personal data in order to tailor our services to your needs and preferences and to provide you with a personalised customer experience.

We may also collect information on how you use our website, which pages of our website you visit most, what products you search for and what products you buy, in order to understand what you like. We may use this information to tailor the content and offers that you see on our website and, if you have agreed to receiving marketing communications, to send you relevant messages that we think you like.

If you are in the process of making a purchase and you leave our website before your order has been placed, we may contact you in order to help you easily complete your purchase.

-To inform you about our news and exclusive offers that you may like

If you have signed up to our mailing list, we will send you marketing communications. If you have signed up to receive marketing communications, we will provide you with news from us such as new products that you may be interested in, reviews, exclusive early offers on new products or services.

-To contact you to follow up after demo ride

If you make use of our demo service, we require you to submit personal data in order that we can safely manage the rides and contact you if schedules change, or so we can contact someone to help you should you injure yourself in the course of a demo ride. We do not charge for demo rides, but the transaction requires you to submit your email and personal data to allow us to contact you at least once for marketing and feedback reasons after the ride. There are always unsubscribe options to these emails, but it is a condition of riding a demo bike that you supply us with this personal data.

Please note that we do not share your contact details and other personal data with other companies for marketing purposes.

If you do not want to receive marketing communications from us, simply reply to the communication asking to be removed from the list. You can also choose to opt out from receiving marketing communications at any time, by clicking on the relevant unsubscribe link at the bottom of any marketing related email you may receive from us.

-To improve our services, fulfil our administrative purposes and protect our business interests.

The business purposes for which we will use your information include accounting, billing and audit, credit or other payment card verification, fraud screening, security and legal purposes, statistical and marketing analysis, systems testing, maintenance and development.

-To comply with our legal obligations

We share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

• Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies
• Professional service providers, such as website hosts and eCommerce website providers who help us run our business
• Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud
• Companies approved by you, such as social media sites (if you choose to link your accounts to us)

Wherever we use data processors such as the above, each processor is required to be GDPR compliant to safeguard your personal data.

YOUR RIGHTS AS A DATA SUBJECT

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

• Right of access – you have the right to request a copy of the information that we hold about you. As part of the new GDPR regulations, you have the right to request and understand more about the data we hold about you. For this request please email data@cotic.co.uk with your name, email and postcode along with an outline of your request. We’ll get back to you with an initial response in a week and hope to deal with your request within 30 days.
• Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
• Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records. However, if you have purchased from us we will not erase your records completely as we need to maintain your transactional data for our legal obligations to the local tax and revenue authorities.
• Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.
• Right of portability – you have the right to have the data we hold about you transferred to another organisation.
• Right to object – you have the right to object to certain types of processing such as direct marketing.
• Right to object to automated processing, including profiling

USERS 16 AND UNDER

If you are aged 16 or under, please get your parent/guardian's permission beforehand whenever you provide personal information to Cotic Limited's website. Users without this consent are not allowed to provide us with personal information.

Ordering

Just look through our product pages, find the item you would like, and then move on to our 'Order' section and follow the steps. Use the form to specify your order. Once complete you can hit the green 'ORDER AND PAY' button and pay via card or PayPal. If you want to pay in some other fashion, or organise your 0% Finance, hit the grey 'PLACE PROVISIONAL ORDER' button to reserve your order and let us know we need to contact you for payment.

Payment

We accept Visa Credit and Debit cards and Mastercard as well as American Express. Your card will be charged immediately you complete the PayPal form. Please note that we dispatch only once a week on a Thursday so it could be a few days from your payment being taken and the frame arriving. Don't worry; if you receive your payment confirmation from Sagepay then all is in order and your frame will be sent.

We also accept PayPal account payments, PayPal pay in three, Cheques, Bank Tranfer and Cash. Cheque and Bank Transfer orders will be shipped following the funds clearing into our account.

The Cotic Paypal account is sales@cotic.co.uk

Cheques should be made payable to Cotic Limited and sent to:

Cotic, 10 Everard Avenue, Sheffield, S17 4LZ

Please use your order reference on your confirmation email in the payment details.

If you have any queries on these payment methods, call or email for details on how to pay with these methods. 0044 (0) 7970 853531 or info@cotic.co.uk

Your card details are never recorded or kept by us and only Paypal handles them for your and our security.

When you receive confirmation of your order, this indicates that we have received your order. It does not indicate that a contract exists between us. No contract exists between us until the point at which we have taken payment. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price or specification, we will always contact you first to ensure that the price is acceptable.

Carriage

Carriage is included for all UK Mainland orders unless otherwise stated. We use FedEx/TNT 24hr service.

For International orders, carriage is usually quoted at a fixed cost we have a contract for in certain countries. If you country appears in the drop down menu list on the order form, this cost is automatically added to the total price of your order when you select your country. If your country isn't on the list, select 'other' and make a pre-order. We will get a quote and add that to your total price on a case-by-case basis with us getting the best price from our providers on the day. We will then contact you to confirm you agree the price before sending you a payment request. We will not go ahead with payment for an order until the total price included shipping has been agreed with you.

If you have a preferred carrier for an international order please let us know, but usually we use DHL for international orders.

Please check all goods received carefully upon delivery. If either the goods or packaging appear damaged please sign for them as “Goods Received Damaged” and contact us as soon as possible with a note of your order number.

Title to your Cotic Order shall remain vested in Cotic Limited and shall not pass to you [the Buyer] until the purchase price for your Cotic Order has been paid in full and received by Cotic Limited.

If your item is not in stock, you may add your name to the waiting list for the product in question. We will contact you when we have a firm delivery date for new stock to confirm you still would like to go ahead with the order. We will not take deposits or payments if we do not have stock.

UK VAT at 20% is applicable on all UK and EU orders to private individuals and is included in the quoted retail prices. VAT is not charged on orders outside the EU, but you will be liable for import duties, sales tax and some handling fees upon delivery of your order.

For orders placed on or after 1st September 2019 Cotic frames have a warranty which entitles the original owner to a free replacement within 5 years of purchase should there be any problem with the materials or workmanship on the frame. This does not cover abuse, and use of the bicycles outside it's stated parameters (see your user manual). Should any modifications be made to the frame during the warranty period, which includes removal of the original paint coat for refurbishment, the warranty is void. We also operate a subsidised crash replacement policy on a case by case basis.

Your statutory rights are not affected.

Minimum seatpost insertion is 100mm into the frame regardless of what it says is the minimum insertion on your seatpost.

Fork compatibility is defined by travel as well as length. We understand that some manufacturers forks are shorter in height than others, but this is irrelevant. If you run forks with longer travel than we have stated for a given frame, or a fork has a taller axle to crown that stated for the Cotic frame for a given travel, warranty is void and likelihood of damage or failure of the frame is high.

Shocks and bicycle components are not covered by this warranty; standard manufacturer warranties apply to shocks.

For droplink frames, you must replace the bearings at least once per year and have proof of the work to comply with your warranty. If you fail to do this, your warranty is void as not replacing the bearings regularly constitutes neglect. Bearings are available from us, or we can fit them for you with a Factory Service.

If you are at all unhappy with your Cotic product, please contact us immediately on info@cotic.co.uk or call 0044 (0) 7970 853531.

You have the right to return the product in unused condition up to 14 days post-purchase. You are liable for the shipping costs of returning the item. Once we have received the item and inspected it to ensure it is in as new condition, we will provide a full refund. Should the returned item not be in as new saleable condition, we will contact you immediately to discuss a settlement.

Your rights to return goods are protected under the Consumer Contract Regulations 2013 which can be found at https://www.legislation.gov.uk/uksi/2013/3134/contents

Love It Or Your Money Back

Under our Love It Or Your Money Back policy, if for whatever reason you are not completely satisfied with your Cotic frame or bike within 30 days of purchase (defined as the date on your Cotic invoice), you are entitled to a full refund, wherever you are in the world. Cotic sell direct to our customers all over the planet from our base in the UK and we stand by our bikes wherever they may have been delivered.

Love It Or Your Money Back is based on the following terms:

• No refund will be issued until the frame or bike is returned to Cotic and is received by Cotic.
• The bike or frame must be received back by Cotic within 30 days of the invoice date to qualify for a refund.
• Shipping of a returned frame will be at the owners cost. Cotic is not liable for shipping costs associated with returning a frame or bike under this policy. We can facilitate your shipping via our own courier channels and invoice you at cost. Contact us for help if you need it.
• The frame or bike can be used, but must be returned to us in functional, saleable condition. We will not refund in full if the bike or frame are damaged to the point of being functionally compromised in any way. Functional, saleable condition is defined as:
• Must be returned clean!
• Returned in original packaging
• No dents/large scratches to frame or components
• No stickers/frame bags placed on the frame (without use of some kind of frame protection like Cotic Clear Protect kit) to avoid scratches
• If the frame is protection wrapped (such as Invisiframe) Cotic will not be liable for the cost of this if the frame or bike is returned.
• Bike or frame must have followed set up advice and instructions as per manual, website, and advice from Cotic staff.
• We reserve the right to reduce the refund value if any part or parts of the bike or frame require replacement in order to render the product saleable in used condition.

Your statutory rights are unaffected.

We place our own "first-party" cookies on your device to remember your options and personalise your experience on our website. If you continue to use this website as normal, we will assume that you have granted us permission to use our own cookies to enable core website functionality, such as placing orders. If you choose to block cookies from a cotic.co.uk domain, for example by using your computer browser settings/preferences or a plugin, you may find that our website does not always function as expected.

All sound fair enough? Right, carry on as you were...

With your consent, we allow third parties to place "third-party" cookies on your device to track how you use our site, and how you navigate to and from it. This relates to, but not limited to, Google, Facebook and other social media and web tools related to those big players. If you opt out using our popup, or normally block tracking, then you should find that our site still works just fine for you (except perhaps the odd video or other content delivered by these third parties), it'll just mean the data we use to try and improve the site, and our off-site activity, will be less accurate for our use. If you allow data to be captured by these third parties, we will use it to help understand how people use our website, so that we can find ways of improving that experience in future, and may also use it for targeted marketing.